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Free standard shipping on orders over 2000 EGP
Enjoy complimentary shipping on qualifying orders, and see how this affects our standard return and exchange procedures.
All orders with a total value above 2000 EGP qualify for complimentary (free) standard shipping.
When a full or partial refund is processed for an order that originally received free shipping:
Original Shipping Fee: Since you paid no fee, there is no original shipping fee to be refunded or deducted.
Standard Return Shipping Cost: The cost of the return shipping (from your address back to our facility) will still be **deducted from your refund amount**, as per our standard policy.
Immediate Rejection for Defects: If the order is rejected immediately due to a visual defect upon delivery, the return remains free of charge.
If your original order value was above 2000 EGP and you request an exchange:
Return Shipping Cost: You will be responsible for the return shipping cost of the original item back to our facility.
New Item Delivery: The new item being shipped to you as part of the exchange will be shipped free of charge (standard shipping) because the original order qualified for the free shipping threshold.
A breakdown of our order finalization, return timelines, and condition requirements for all refunds and exchanges.
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the order details.
Deposit Requirement: A financial deposit (a percentage 10-15% of the total order value) is required to finalize and confirm the order.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Premium 13-piece sheared velour towels Size 50×90 cm olive green tone velvet-soft sheared finish Code PC 02
Enjoy a smooth hotel-inspired experience with premium sheared velour towels that deliver refined comfort and practical daily use
Indulge in understated luxury with this premium 13-piece sheared velour towel set crafted with a velvet-soft finish for an exceptionally smooth and silky touch Designed in a practical 50×90 cm size these towels are ideal for daily use while maintaining a sleek low-profile texture The olive green tone adds a fresh modern accent to your personal space
Velvet-soft sheared velour texture
Smooth low-profile luxury feel
Practical 50×90 cm size for daily use
Olive green tone
Hotel-inspired comfort with everyday durability
Machine wash warm with similar colors Avoid fabric softener Tumble dry low to preserve the sheared texture and long-lasting softness
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the details.
Deposit Requirement: A financial deposit (a percentage 15%-50% of the total order value) is required to finalize and confirm the order depending on Rug Size.
Shop with confidence! Get a clear overview of our simple order process, 14-day return window, and the conditions for a hassle-free refund or exchange.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Inspection: Upon arrival at our facility, the returned item will undergo inspection to check its eligibility for a return or exchange.
Refund Processing: If the return criteria are met, refunds will be processed within 7 business days via Bank Transfer or Instapay.
Original Shipping Fee: The original shipping fee paid for the order is not refundable (unless the order was immediately rejected due to a defect upon delivery).
Standard Return Shipping Cost: For all returns requested after delivery (within the 14-day window), the cost of the return shipping will be deducted from the customer's refund amount.
Exchange Shipping Cost: In the case of an exchange, the customer will bear the shipping cost, which will be double the value of a standard shipping fee (to cover the return of the original item and the delivery of the new item).
