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Free standard shipping on orders over 2000 EGP
Enjoy complimentary shipping on qualifying orders, and see how this affects our standard return and exchange procedures.
All orders with a total value above 2000 EGP qualify for complimentary (free) standard shipping.
When a full or partial refund is processed for an order that originally received free shipping:
Original Shipping Fee: Since you paid no fee, there is no original shipping fee to be refunded or deducted.
Standard Return Shipping Cost: The cost of the return shipping (from your address back to our facility) will still be **deducted from your refund amount**, as per our standard policy.
Immediate Rejection for Defects: If the order is rejected immediately due to a visual defect upon delivery, the return remains free of charge.
If your original order value was above 2000 EGP and you request an exchange:
Return Shipping Cost: You will be responsible for the return shipping cost of the original item back to our facility.
New Item Delivery: The new item being shipped to you as part of the exchange will be shipped free of charge (standard shipping) because the original order qualified for the free shipping threshold.
A breakdown of our order finalization, return timelines, and condition requirements for all refunds and exchanges.
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the order details.
Deposit Requirement: A financial deposit (a percentage 10-15% of the total order value) is required to finalize and confirm the order.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Product Description Introduce a grounded raw-organic texturing to your home layout with the Stone Trace Rug featuring a masterfully distressed stone-washed aesthetic this contemporary piece weaves light beige and soft cream fields with scattered deposits of slate gray and muted bronze accents complete with a premium full matte finish it crafts a beautifully non-reflective surface that mirrors weathered geological elements
Why You Should Buy This rug serves as an incredible neutral anchor for rustic modern living spaces minimalist bedroom concepts or organic contemporary settings its versatile earthy backdrop coordinates phenomenally with off-white boucle seating natural timber frames and dark iron minimalist lighting fixtures
Benefits
Weathered Earthy Geological Pattern: Brings an effortless organic charm and sophisticated abstract depth onto your floors.
Versatile Neutral Palette Blend: Seamlessly integrates into evolving decor styles while keeping the space feeling light and airy.
Forgiving Textured Distressed Motif: Smartly engineered to naturally mask foot track lines dust particles and minor household wear.
High-Durability Low-Profile Performance Matte Pile: Carefully crafted to survive heavy continuous foot traffic while preserving its plush tactile feel.
How to Take Care of Your Rug To safeguard the pristine neutral fibers and unique stone-like gradients vacuum twice a week utilizing a straight-suction low setting without rotating brush bars for sudden liquid spills react immediately by pressing vertically with a clean dry white cotton cloth to blot up moisture completely avoiding any circular rubbing to keep the textured surface intact
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the details.
Deposit Requirement: A financial deposit (a percentage 15%-50% of the total order value) is required to finalize and confirm the order depending on Rug Size.
Shop with confidence! Get a clear overview of our simple order process, 14-day return window, and the conditions for a hassle-free refund or exchange.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Inspection: Upon arrival at our facility, the returned item will undergo inspection to check its eligibility for a return or exchange.
Refund Processing: If the return criteria are met, refunds will be processed within 7 business days via Bank Transfer or Instapay.
Original Shipping Fee: The original shipping fee paid for the order is not refundable (unless the order was immediately rejected due to a defect upon delivery).
Standard Return Shipping Cost: For all returns requested after delivery (within the 14-day window), the cost of the return shipping will be deducted from the customer's refund amount.
Exchange Shipping Cost: In the case of an exchange, the customer will bear the shipping cost, which will be double the value of a standard shipping fee (to cover the return of the original item and the delivery of the new item).
