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Free standard shipping on orders over 2000 EGP
Enjoy complimentary shipping on qualifying orders, and see how this affects our standard return and exchange procedures.
All orders with a total value above 2000 EGP qualify for complimentary (free) standard shipping.
When a full or partial refund is processed for an order that originally received free shipping:
Original Shipping Fee: Since you paid no fee, there is no original shipping fee to be refunded or deducted.
Standard Return Shipping Cost: The cost of the return shipping (from your address back to our facility) will still be **deducted from your refund amount**, as per our standard policy.
Immediate Rejection for Defects: If the order is rejected immediately due to a visual defect upon delivery, the return remains free of charge.
If your original order value was above 2000 EGP and you request an exchange:
Return Shipping Cost: You will be responsible for the return shipping cost of the original item back to our facility.
New Item Delivery: The new item being shipped to you as part of the exchange will be shipped free of charge (standard shipping) because the original order qualified for the free shipping threshold.
A breakdown of our order finalization, return timelines, and condition requirements for all refunds and exchanges.
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the order details.
Deposit Requirement: A financial deposit (a percentage 10-15% of the total order value) is required to finalize and confirm the order.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Product Description Make a dramatic, sophisticated statement with our Obsidian Heritage Rug. This striking piece reinterprets a grand Persian medallion design with a bold, monochromatic palette of deep charcoal, midnight black, and contrasting light ash grey/beige. The intricate floral and vine work is meticulously detailed, creating a high-contrast visual effect that is both classic and intensely modern. Crafted with a soft, dense pile and powered by advanced loom technology, this rug delivers the luxurious look of an antique hand-knotted piece with superior contemporary durability and feel.
Why You Should Buy The Obsidian Heritage Rug is the ultimate accessory for high-impact interior design. It uses a timeless pattern and modern colors to ground any room with elegance and authority. It is perfectly suited for luxurious living rooms, modern dining areas, or high-end offices where a deep, rich foundation is desired. The dark coloring and complex pattern are excellent at concealing traffic wear, making it a functional yet stunning investment that will define your space for years to come.
Benefits
Dramatic Contrast: Features a rich black, charcoal, and ash grey palette for a striking, modern look.
Classic Medallion Design: Intricate Persian motif offers timeless, sophisticated elegance.
Luxury Feel: Dense, soft pile provides a plush, comfortable texture underfoot.
High Durability: Constructed for longevity, making it ideal for high-traffic and formal spaces.
Versatile Modern Neutral: The monochromatic scheme effortlessly complements various décor styles, from transitional to contemporary.
How to Take Care of Your Rug To maintain the depth of color and plush texture of your Obsidian Heritage Rug, regular vacuuming is essential. Use a low suction setting without the beater bar, or adjust the beater bar to avoid excessive contact with the pile. For spills, blot immediately with a clean, light-colored cloth; do not rub. Due to the rich, dark colors, professional deep cleaning is recommended annually to refresh the fibers and maintain its elegant appearance.
Order Confirmation: After placing an order, a Seggad Gallery representative will contact the customer to confirm the details.
Deposit Requirement: A financial deposit (a percentage 15%-50% of the total order value) is required to finalize and confirm the order depending on Rug Size.
Shop with confidence! Get a clear overview of our simple order process, 14-day return window, and the conditions for a hassle-free refund or exchange.
Return Request Window (Post-Delivery): A standard return must be requested within 14 days of receiving your order.
Item Condition: Items for return must be in the same condition as received from the courier.
No "Open and Try" Upon Receipt: The carpet cannot be opened or tried out upon delivery.
Immediate Rejection for Defects: If you notice a defect or issue with the item upon visual inspection at the time of delivery, you may reject the order and return the item immediately with the same delivery person. In this specific case, the return is free of charge.
Inspection: Upon arrival at our facility, the returned item will undergo inspection to check its eligibility for a return or exchange.
Refund Processing: If the return criteria are met, refunds will be processed within 7 business days via Bank Transfer or Instapay.
Original Shipping Fee: The original shipping fee paid for the order is not refundable (unless the order was immediately rejected due to a defect upon delivery).
Standard Return Shipping Cost: For all returns requested after delivery (within the 14-day window), the cost of the return shipping will be deducted from the customer's refund amount.
Exchange Shipping Cost: In the case of an exchange, the customer will bear the shipping cost, which will be double the value of a standard shipping fee (to cover the return of the original item and the delivery of the new item).
